This document outlines our clinical governance, quality assurance systems, and operational framework.
Provider organisation: Mashdel Healthcare
Legal status: Independent healthcare provider
Service location: Colchester, Essex
ICO registration: Registered
GDPR compliant: Yes
Mashdel DiagnostiX provides specialist neurodevelopmental diagnostic and screening procedures for children, young people, and adults using validated tools including individual patient assessment, developmental history, and DIVA-5.
The purpose of the service is to provide safe, timely, person-centred neurodevelopmental assessment and post-assessment support that improves outcomes for service users and families.
Holds legal and operational responsibility for compliance with the Health and Social Care Act and regulations.
A Registered Clinical Psychologist holds clinical accountability for diagnostic integrity, overseeing MDT meetings, NICE alignment, and clinical risk.
No diagnostic outcome is issued without appropriate clinical oversight and MDT governance, including defined Terms of Reference, recorded attendance, and escalation pathways.
Staff complete mandatory training including safeguarding, information governance, and the Oliver McGowan programme.
Assessment reports are audited by the Clinical Lead for safety, tool usage, clinical reasoning, NICE adherence, and diagnostic rationale.
Safe recruitment, competence checks, clear systems for recording concerns, secure records, incident reporting and learning.
Recognised tools (individual patient assessment, developmental history, DIVA-5), MDT decision-making, supervision, NICE and NHS frameworks.
Person-centred care, listening, clear explanations, family inclusion, dignity and respect.
Clear pre-assessment information, adjustments, post-diagnosis guidance, feedback and complaints used for improvement.
Clear leadership, Registered Provider and Clinical Lead accountability, policies, governance meetings, quality checks.
Clear complaints process: acknowledged within 3 working days, investigated, responded to within 28 days. Duty of Candour applies.